Business name:
Nexo Trading s.r.o.
Registered office:
Bezručova 204/21, 737 01 Český Těšín, Czech Republic
Company ID No. (IČO):
23521589
The company is registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, File No. 100270.
Contact details:
E-mail: ekopyro@gmail.cz
Telephone: +420 210 012 004
Address for delivery and handling of complaints:
Pittsburgská 1673/21, 010 01 Žilina
The Seller operates an online store at the website address:
www.ekopyro.eu
These Terms and Conditions govern the rights and obligations between the Seller and the Buyer in connection with the sale of goods via the online store.
Goods offered through the online store may be subject to statutory age restrictions. The Buyer is obliged to meet the minimum age limit stipulated for the relevant category of goods.
Minimum age limits:
Category F1 – minimum age 15 years
Categories F2, P1, T1 – minimum age 18 years
Category F3 – minimum age 21 years
Goods without age restriction – no age limit
By submitting an order, the Buyer confirms that they meet the relevant statutory age requirement for the purchase of the ordered goods.
The Seller is entitled, prior to dispatch of the goods or upon their delivery, to request proof of the Buyer’s age. Age verification may be carried out in particular by:
presentation of a valid identity document,
use of a carrier service providing age verification,
another legally permissible method of age verification.
The Seller does not process more personal data than is necessary to verify compliance with statutory requirements.
If the Buyer fails to prove their age or does not meet the statutory age requirement, the Seller is entitled to:
refuse to conclude the purchase contract,
withdraw from an already concluded purchase contract,
refuse to hand over the goods.
In such a case, the Buyer may be charged compensation for actually incurred delivery costs.
Upon personal collection or delivery via a carrier, the Buyer may be requested to present an identity document for the purpose of age verification.
If the Buyer fails to prove their age or if justified doubts arise as to compliance with the age requirement, the Seller or the carrier is entitled to refuse to hand over the goods.
Failure to hand over the goods due to non-compliance with the age requirement does not constitute a defect on the part of the Seller.
In the case of an order with delivery outside the territory of the Czech Republic, the Buyer is obliged, prior to placing the order, to verify whether it is permitted under the legal regulations of the destination country to acquire, possess, transport, or use the ordered goods.
The Seller bears no responsibility for the Buyer’s breach of legal regulations of another state.
The Buyer is responsible for fulfilling all import, customs, tax, or other obligations related to the export or import of the goods.
The Seller reserves the right to refuse orders to countries where delivery of the goods could be contrary to legal regulations or safety rules.
The Seller is the business company Nexo Trading s.r.o., with its registered office at Bezručova 204/21, 737 01 Český Těšín, Czech Republic, Company ID No. 23521589, registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, File No. 100270 (hereinafter referred to as the “Seller”).
The Seller is authorized to conduct business activities within the scope of the relevant trade licenses and carries out its activities in compliance with the applicable legal regulations of the Czech Republic, in particular regulations governing the handling of pyrotechnic products.
The Seller operates an online store at www.ekopyro.eu (hereinafter the “Online Store”).
Through the Online Store, the Seller offers for sale in particular consumer fireworks of categories F1, F2, F3, P1, and T1 and other related goods (hereinafter referred to as the “Goods”), in accordance with the legal regulations of the Czech Republic.
The presentation of Goods in the Online Store is for informational purposes only and does not constitute an offer to conclude a contract within the meaning of Section 1732(2) of the Czech Civil Code. A proposal to conclude a purchase contract is made only by the Buyer’s duly completed and submitted order.
These Terms and Conditions (hereinafter the “Terms and Conditions”) govern the rights and obligations of the contracting parties arising in connection with the conclusion and performance of purchase contracts concluded by means of distance communication between the Seller and the Buyer.
The Terms and Conditions form an integral part of every purchase contract concluded via the Online Store.
For the purposes of these Terms and Conditions, the Buyer shall mean:
a) a natural person – consumer, who concludes a contract with the Seller outside the scope of their business activity or independent professional practice, or
b) a natural or legal person – entrepreneur, who concludes a contract in connection with their business activity.
Legal relations between the Seller and the Buyer are governed by these Terms and Conditions and the legal order of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, Act No. 634/1992 Coll., on Consumer Protection, and other related legal regulations.
Provisions deviating from statutory regulation may not be interpreted to the detriment of the Buyer who is a consumer.
The purchase contract is concluded in the Czech language. All contractual documentation and communication between the Seller and the Buyer shall be conducted in the Czech language, unless the contracting parties agree otherwise.
Costs incurred by the Buyer when using means of distance communication in connection with the conclusion of the contract (in particular costs of internet connection or telephone calls) do not differ from the basic rate.
The Seller is entitled to unilaterally amend or supplement these Terms and Conditions to a reasonable extent. The new wording of the Terms and Conditions shall become effective on the date of its publication in the Online Store, unless stated otherwise. Rights and obligations arising during the effectiveness of the previous wording shall not be affected.
The sale of certain types of Goods is subject to statutory age restrictions. Minimum age limits for purchase are as follows:
Category F1 – minimum age 15 years,
Categories F2, P1, and T1 – minimum age 18 years,
Category F3 – minimum age 21 years.
By submitting an order, the Buyer confirms that they meet the relevant statutory age requirement.
The Seller is entitled, prior to concluding the contract, prior to dispatch of the Goods, or upon their delivery, to verify compliance with the age requirement in an appropriate and proportionate manner, in particular by checking an identity document or through a carrier providing age verification.
If the Buyer fails to prove compliance with statutory requirements, the Seller is entitled to refuse to conclude the contract, withdraw from an already concluded contract, or refuse to hand over the Goods. This shall not affect the Seller’s right to compensation for actually incurred damage or reasonably incurred costs.
Supervision over compliance with obligations stipulated by consumer protection legislation is carried out by the Czech Trade Inspection Authority.
A consumer is entitled to submit a proposal for out-of-court resolution of a consumer dispute to the competent out-of-court dispute resolution body, which is the Czech Trade Inspection Authority. Details on the conditions of out-of-court dispute resolution are available on the website of the Czech Trade Inspection Authority.
The Buyer is entitled to create a User Account on the Online Store website www.ekopyro.eu by completing the registration process. After successful registration and activation of access credentials, the Buyer is granted access to a personal user interface (hereinafter the “User Account”), through which the Buyer may manage their personal data, monitor the status of orders, and purchase goods. Registration is not a prerequisite for placing an order, provided that the technical solution of the Online Store allows orders to be placed without creating an account.
When registering and when placing each order, the Buyer is obliged to provide true, complete, and up-to-date information. The Buyer is required to update any changes to such information without undue delay. The Buyer bears responsibility for the accuracy and completeness of the provided data, and the Seller is entitled to consider the provided data as correct.
Access to the User Account is secured by a combination of a unique username and password. The Buyer is obliged to keep these access credentials confidential and is responsible for any use of the account by third parties. The Seller adopts appropriate technical and organizational measures to protect access to and the personal data of the Buyer in accordance with applicable legislation (GDPR, Article 32).
The Buyer may not grant access to their User Account or login credentials to third parties. Breach of this obligation shall be deemed a breach of these Terms and Conditions, and the Seller is entitled to restrict access to, block, or cancel the account. Cancellation of the account must be proportionate and in compliance with applicable legal regulations.
The Seller informs the Buyer that access to the User Account may not be available continuously, in particular due to maintenance, updates, repairs, or technical changes. The Buyer acknowledges the possibility of temporary restrictions of access in connection with the operation of the Online Store.
The Seller is entitled to terminate the Buyer’s User Account in particular in the following cases:
a) long-term inactivity of the account,
b) reaching the period of inactivity determined by the Seller,
c) repeated or serious breaches of obligations arising from the Purchase Contract or these Terms and Conditions.
The Buyer is also entitled to request cancellation of their User Account at any time.
The User Account contains personal data, the processing of which is governed by applicable legal regulations, in particular the GDPR and Act No. 110/2019 Coll., on the Processing of Personal Data. The Buyer has the right to access, rectify, erase, or restrict the processing of their personal data.
The Buyer acknowledges that the presentation of goods within the web interface of the Online Store is for informational purposes only and does not in itself constitute a binding offer to conclude a purchase contract within the meaning of Section 1732(2) of the Czech Civil Code. The Seller is not obliged to conclude a purchase contract with the Buyer solely on the basis of the display of goods.
The prices of goods stated in the Online Store include applicable VAT and statutory charges, where relevant. The price is binding only at the moment of conclusion of the Purchase Contract. Prices may be time-limited, and their validity may be limited to the period during which they are displayed. Costs associated with packaging and delivery of the goods form part of the total price unless otherwise agreed by the parties.
The purchase contract is concluded through an order process which includes:
a) specification and quantity of the ordered goods,
b) selection of the method of payment of the purchase price,
c) selection of the method of transport and delivery,
d) information on the costs of packaging and delivery.
Before submitting the order, the Buyer has the opportunity to review and correct all entered information, including the quantity of goods, price, method of payment, and delivery.
The order becomes binding upon clicking the checkbox “I agree with the Terms and Conditions” and confirming the submission of the order. By submitting the order, the Buyer confirms that they meet the statutory requirements for concluding the contract, including the required minimum age.
The Seller shall send the Buyer a confirmation of receipt of the order to the Buyer’s e-mail address. This confirmation does not yet constitute the conclusion of the purchase contract. The purchase contract is concluded only upon explicit confirmation by the Seller, for example by issuing an invoice or confirming dispatch of the goods.
The Seller reserves the right to require additional confirmation of the order depending on its nature (e.g. quantity of goods, total price, delivery costs). Changes to the order shall become effective only after their acceptance by the Buyer via e-mail or another reliable means of communication.
The Seller is not obliged to conclude a purchase contract if the Buyer has repeatedly or materially breached their obligations arising from previous purchase contracts or these Terms and Conditions. Any refusal must be proportionate and duly justified.
The Buyer agrees to the use of means of distance communication (e.g. e-mail, online interface) in the conclusion of the purchase contract and acknowledges that all costs associated with their use (e.g. internet connection, telephone charges) are borne by the Buyer.
The purchase price of the goods and all costs associated with their delivery forming part of the Purchase Contract may be paid by the Buyer to the Seller by one of the following methods:
a) in cash at the Seller’s premises or at another place expressly stated and published on the website;
b) in cash on delivery upon receipt of the goods by the Buyer or their representative at the delivery location selected by the Buyer;
c) cashless payment by bank transfer to the Seller’s account held with FIO Banka a.s., account number 2002876056/2010, or by another cashless method specified on the website.
The Seller reserves the right to determine available payment methods according to technical possibilities and applicable legislation.
The purchase price includes:
a) the base price of the goods stated in the web interface of the Online Store;
b) the applicable rate of value added tax (VAT) pursuant to Act No. 235/2004 Coll., if the Seller is a VAT payer;
c) costs associated with packaging and delivery of the goods, unless expressly agreed otherwise.
The price is binding only at the moment of conclusion of the Purchase Contract and may be changed only in accordance with an individual agreement between the parties.
a) Cash and cash on delivery: the purchase price and delivery costs are due upon receipt of the goods by the Buyer or their representative.
b) Cashless payment by bank transfer: the purchase price is due within 10 days from the conclusion of the Purchase Contract, unless otherwise agreed. When making a cashless payment, the Buyer is obliged to state the variable symbol or other payment identifier provided by the Seller. Payment is deemed duly made at the moment the amount is credited to the Seller’s account.
If the purchase price or any part thereof is not paid within the specified period, the Seller is entitled to cancel the order or withdraw from it without the Buyer being entitled to compensation for damages.
The Seller shall issue the Buyer with a tax document – an invoice – in accordance with applicable legislation of the Czech Republic and based on the data provided by the Buyer when placing the order. The invoice shall contain all particulars required by relevant legal regulations, including value added tax, if the Seller is entitled to charge it under the law.
The Buyer acknowledges that some payment methods may not be available (e.g. online payment gateways, card payment upon personal collection). In such a case, the Buyer shall be informed prior to submitting the order via the web interface of the Online Store.
The Buyer acknowledges that, in accordance with Section 1837 of Act No. 89/2012 Coll., the Civil Code of the Czech Republic (hereinafter the “Civil Code”), the right to withdraw from a purchase contract cannot be exercised in respect of contracts for the supply of goods:
a) that have been modified according to the Buyer’s wishes or made specifically for the Buyer;
b) that are subject to rapid deterioration, wear, or obsolescence;
c) where, due to hygienic reasons, the return cannot be accepted after the original packaging has been broken (e.g. audio and video recordings, software, cosmetics, etc.);
d) newspapers, magazines, and periodicals.
Unless one of the above exceptions applies, the Buyer who is a consumer within the meaning of Section 1810 of the Civil Code has the right to withdraw from the purchase contract without stating any reason within fourteen (14) days from the date of receipt of the goods. The notice of withdrawal must be delivered to the Seller before the expiry of this period to the e-mail address ekopyro@gmail.com. The Buyer may use the model withdrawal form attached to these Terms and Conditions or any other unequivocal statement of withdrawal.
In the event of withdrawal pursuant to Article 5.2, the purchase contract shall be cancelled from the outset. The Buyer is obliged to return the goods to the Seller without undue delay, no later than fourteen (14) days from the date of sending the notice of withdrawal. The goods must be returned in their original, undamaged, and complete condition, ideally in the original packaging, including all accessories and documentation.
The Seller shall refund to the Buyer all payments received, including the costs of delivery of the goods (with the exception of any additional costs incurred as a result of the Buyer choosing a delivery method other than the cheapest standard delivery method offered by the Seller), within fourteen (14) days from the withdrawal from the purchase contract. The Seller is not obliged to refund the payments before receiving the returned goods or before the Buyer proves that the goods have been sent back.
The Buyer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to determine the nature, characteristics, and functionality of the goods. If the goods are returned damaged, worn, or incomplete, the Seller is entitled to claim compensation for the reduced value or any damage incurred. The Seller is entitled to set off such compensation against the Buyer’s claim for a refund of the purchase price.
Until the goods are received by the Buyer, the Seller is entitled to withdraw from the purchase contract at any time. In such a case, the Seller shall refund the purchase price without undue delay, no later than within fourteen (14) days, by cashless transfer to the bank account communicated to the Seller by the Buyer.
If a gift is provided to the Buyer together with the goods, a gift agreement is concluded subject to a resolutory condition. In the event of withdrawal from the purchase contract by the Buyer, the gift agreement becomes ineffective and the Buyer is obliged to return the provided gift together with the goods.
The method of delivery of the goods shall be determined by the Seller, unless otherwise agreed in the Purchase Contract. If the Buyer requests a different method of transport, the Buyer bears all additional costs and risks associated therewith.
The Buyer is obliged to accept the goods at the place and time agreed in the order. If the Buyer fails to collect the shipment or refuses to accept it without proper reason, the Buyer acknowledges that the Seller is entitled to:
a) require reimbursement of the actually incurred costs associated with delivery;
b) withdraw from the Purchase Contract without any entitlement of the Buyer to compensation for damages arising from such withdrawal.
If, for technical, organizational, or other reasons, the goods must be delivered repeatedly or in a manner different from that agreed in the order, the Buyer is obliged to pay the related costs, unless expressly agreed otherwise.
Upon receipt of the goods from the carrier, the Buyer is obliged to inspect the integrity of the packaging and the condition of the shipment without undue delay. If the Buyer discovers any defects in the packaging or has reasonable suspicion of unauthorized opening of the shipment, the Buyer is entitled to refuse acceptance of the shipment from the carrier.
By signing the handover protocol, delivery note, or other document confirming receipt of the shipment, the Buyer confirms that the shipment was received in proper condition and that no defects or damage to the goods were detected upon receipt.
The rights and obligations of the parties relating to the transport and delivery of goods may be further regulated by supplementary delivery conditions of the Seller. Such conditions must be published in advance on the website, and the Buyer must expressly agree to them prior to placing the order.
The rights and obligations of the contractual parties in connection with the Seller’s liability for defects in the goods are governed by generally binding legal regulations of the Czech Republic, in particular Sections 1914–1925, Sections 2099–2117, and Sections 2161–2174 of the Civil Code, and the relevant provisions of Act No. 634/1992 Coll., on Consumer Protection, as amended.
The Seller is liable to the Buyer that, upon receipt, the goods:
a) have the properties agreed by the parties; if no agreement has been made, they have the properties described by the Seller or those usual for goods of such nature and corresponding to the Seller’s advertising;
b) are fit for the purpose stated by the Seller or for the usual use of goods of that kind;
c) correspond in quality or design to the sample or model, if quality was determined by reference to a sample or model;
d) are delivered in the appropriate quantity, measure, or weight;
e) comply with the requirements of legal regulations applicable in the Czech Republic.
The provisions of Article 7.2 do not apply to:
goods sold at a reduced price due to a defect for which the price was reduced;
goods whose wear corresponds to normal use;
used goods where the defect corresponds to the degree of wear existing at the time of receipt by the Buyer or to the nature of the goods.
If a defect becomes apparent within twelve (12) months from receipt of the goods, it is presumed that the goods were defective already at the time of receipt, unless the Seller proves otherwise. This presumption applies only to consumers within the meaning of the law.
The Buyer shall exercise rights arising from defective performance with the Seller in person at the Seller’s premises or registered office, or in another manner published by the Seller in the web interface. If the warranty certificate designates another business entity as a service point, the Buyer may also exercise the right to repair with that entity, provided this is more accessible to the Buyer and involves fewer inconveniences.
In the case of a justified complaint, the Buyer has in particular the right:
a) to have the defect remedied by free repair, unless this is disproportionate with regard to the nature of the defect or the character of the goods;
b) to have the goods replaced with defect-free goods, if this is possible and reasonable;
c) to an appropriate discount from the purchase price;
d) to withdraw from the purchase contract if the defect prevents proper use of the goods.
The Buyer’s rights are limited only to the extent corresponding to the nature of the defect and statutory provisions.
The Buyer is not entitled to exercise rights arising from defective performance if the Buyer knew about the defect before receipt of the goods or caused it themselves. Rights arising from defective performance are also excluded if the defects arose as a result of improper use of the goods, failure to follow the instructions for use, or use contrary to the intended purpose of the goods.
The Seller undertakes to handle complaints without undue delay, no later than within the time limits set by applicable legal regulations. The Buyer shall be informed of the outcome of the complaint handling in the manner specified in the Seller’s complaints procedure.
Ownership of the goods passes to the Buyer upon full payment of the purchase price to the Seller, unless otherwise stipulated in the contract. Until full payment is made, the goods remain the property of the Seller.
The Buyer acknowledges that software, databases, graphic elements, texts, images, and other components of the Online Store’s web interface, including photographs of the offered goods, are protected by copyright and other legal regulations. The Buyer undertakes not to interfere with, copy, modify, distribute, or otherwise use these elements without the express written consent of the Seller or the entitled parties, in a manner that would violate the law or the rights of third parties.
The Buyer is not entitled to use automated tools, software, or other procedures that could negatively affect the operation, availability, or security of the web interface or the rights of other users. The web interface may be used only in a manner consistent with its purpose and the rules set out in these Terms and Conditions.
The authority competent for the out-of-court resolution of consumer disputes arising from the purchase contract is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, Czech Republic, Company ID No.: 00020869, https://coi.gov.cz/. The Buyer may also use the Online Dispute Resolution (ODR) platform established by the European Commission: http://ec.europa.eu/consumers/odr/. The parties may also agree on another out-of-court dispute resolution entity.
The Seller is not bound by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code or similar rules, unless such commitment is expressly agreed in writing with the contractual party.
The Buyer acknowledges that the Seller is not liable for damage or errors caused by interference of third parties with the website, nor for damage arising from use of the web interface contrary to its purpose or these Terms and Conditions.
The Seller conducts its business on the basis of a valid trade licence and is a registered entrepreneur in accordance with applicable regulations. Supervision of consumer rights compliance is carried out by the Czech Trade Inspection Authority; supervision of personal data protection is carried out by the Office for Personal Data Protection; and the trade licensing authority supervises compliance with operational and technical conditions. The Buyer acknowledges that the Seller acts in compliance with the relevant legal and administrative regulations.
The Buyer assumes the so-called risk of change in circumstances within the meaning of Section 1765(2) of the Civil Code, i.e. the risk of unforeseen changes in external conditions that may affect the performance of the contract, provided that such changes are not caused by the Seller.
Predávajúci spracúva osobné údaje kupujúceho len v rozsahu nevyhnutnom na uzavretie a plnenie Kúpnej zmluvy, vrátane doručenia tovaru, vybavenia reklamácií, vedenia účtovníctva a plnenia povinností vyplývajúcich z právnych predpisov. Spracúvanie prebieha v súlade s nariadením GDPR (EÚ) 2016/679 a zákonom č. 110/2019 Zb., v znení neskorších predpisov, prípadne ďalšími právnymi predpismi o ochrane osobných údajov.
Správcom osobných údajov je Nexo Trading s.r.o., sídlo: Bezručova 204/21, 737 01 Český Těšín, IČO: 23521589. Kontaktné údaje: e-mail a adresa sídla uvedené na webovej stránke internetového obchodu.
Osobnými údajmi sa rozumejú informácie, ktoré sa týkajú identifikovanej alebo identifikovateľnej fyzickej osoby, napríklad meno, e-mail, adresa, číslo účtu, údaje o objednávke alebo iné charakteristiky umožňujúce identifikáciu.
Predávajúci spracúva osobné údaje kupujúceho najmä na:
a) uzavretie a plnenie Kúpnej zmluvy;
b) evidenciu a doručenie objednaného tovaru;
c) vystavenie daňových dokladov a účtovné účely;
d) komunikáciu s kupujúcim ohľadom objednávok, reklamácií a otázok;
e) plnenie zákonných povinností voči orgánom verejnej moci;
f) marketingové účely (zasielanie obchodných oznámení alebo newsletterov) len v prípade, ak kupujúci udelil samostatný a dobrovoľný výslovný súhlas.
Spracúvanie prebieha na základe:
a) nevyhnutnosti na plnenie Kúpnej zmluvy;
b) splnenia zákonných povinností predávajúceho;
c) výslovného súhlasu kupujúceho, ak je vyžadovaný;
d) oprávneného záujmu predávajúceho, ak spracúvanie nie je v rozpore s právami dotknutej osoby.
Kupujúci má práva podľa GDPR:
a) právo na prístup k osobným údajom;
b) právo na opravu nepresných alebo neúplných údajov;
c) právo na výmaz („právo byť zabudnutý“), ak údaje nie sú potrebné na plnenie zmluvy alebo zákonných povinností;
d) právo na obmedzenie spracúvania;
e) právo namietať proti spracúvaniu;
f) právo na prenositeľnosť údajov;
g) právo podať sťažnosť na dozorný orgán.
Predávajúci prijíma technické a organizačné opatrenia na ochranu osobných údajov pred neoprávneným alebo nezákonným spracúvaním, stratou, zničením alebo náhodným zverejnením.
Podrobnosti o spracúvaní osobných údajov, vrátane kategórií údajov, účelov, právnych základov, doby uchovávania, príjemcov a spôsobu uplatnenia práv, sú uvedené v Zásadách ochrany osobných údajov / GDPR, zverejnených na webovej stránke internetového obchodu a dostupných kupujúcemu pred uzavretím Kúpnej zmluvy.
Poskytnutím osobných údajov kupujúci súhlasí s ich spracúvaním v rozsahu a na účely uvedené vyššie a v Zásadách ochrany osobných údajov, pokiaľ spracúvanie nie je založené na inom zákonnom dôvode než na súhlase.
a) Kupujúci môže dobrovoľne a jednoznačne udeliť súhlas so zasielaním obchodných oznámení (napr. e-mail, SMS, iné komunikačné kanály) na marketing tovaru, služieb alebo iných ponúk predávajúceho. Súhlas je založený na princípe opt-in a udeľuje sa výslovným označením príslušného poľa pri registrácii, objednávke alebo prostredníctvom formulára na odber newslettera, následne potvrdeného kliknutím na overovací odkaz (double opt-in).
b) Udelením súhlasu kupujúci súhlasí so spracúvaním osobných údajov výlučne na účely zasielania obchodných oznámení a súvisiacej marketingovej komunikácie predávajúcim alebo oprávnenými subjektmi v súlade s právnymi predpismi.
c) Tieto ustanovenia sa nevzťahujú na nevyhnutné správy súvisiace s plnením Kúpnej zmluvy (potvrdenia objednávok, informácie o doručení, faktúry a pod.).
d) Kupujúci môže súhlas so zasielaním obchodných oznámení kedykoľvek bezplatne odvolať, napr. kliknutím na odkaz „unsubscribe“ alebo zaslaním žiadosti na e-mail uvedený v Zásadách ochrany osobných údajov.
a) Používaním webovej stránky www.ekopyro.eu kupujúci súhlasí s ukladaním a používaním cookies a podobných technológií v rozsahu a za podmienok uvedených v týchto Obchodných podmienkach a Zásadách ochrany osobných údajov.
b) Výslovný súhlas je vyžadovaný najmä pre cookies, ktoré nie sú nevyhnutné na technickú prevádzku webu (analytické, reklamné, marketingové).
c) Kupujúci môže súhlas kedykoľvek odvolať zmenou nastavení prehliadača alebo prostredníctvom správy cookies na webe.
d) Predávajúci informuje o kategóriách cookies, účeloch ich použitia a možnostiach uplatnenia práv v samostatnej sekcii webu.
Ak nie je dohodnuté inak, písomná komunikácia sa doručuje prostredníctvom:
a) e-mailu;
b) osobného doručenia;
c) poštových služieb.
Za doručené sa považuje:
a) e-mail okamihom prijatia na server adresáta;
b) poštová zásielka prevzatím adresátom alebo oprávnenou osobou;
c) aj neprevzatá zásielka po uplynutí úložnej lehoty 10 dní.
Písomnosti doručované predávajúcemu sa zasielajú na adresu uvedenú v Obchodných podmienkach alebo na inú oznámenú adresu.
Kupujúci zodpovedá za správnosť a úplnosť doručovacích údajov.
Predávajúci je oprávnený na predaj tovaru na základe platného živnostenského oprávnenia. Dohľad nad ochranou spotrebiteľa vykonáva Česká obchodná inšpekcia, nad ochranou osobných údajov Úrad pre ochranu osobných údajov.
Neplatnosť niektorého ustanovenia nemá vplyv na platnosť ostatných ustanovení.
Právne vzťahy sa riadia právnym poriadkom Českej republiky, bez dotknutia práv spotrebiteľa podľa kogentných predpisov EÚ.
Predávajúci archivuje Kúpnu zmluvu a Obchodné podmienky v elektronickej podobe v súlade s právnymi predpismi.
Predávajúci: Nexo Trading s.r.o., Bezručova 204/21, 737 01 Český Těšín, Česká republika, IČO: 23521589
E-mail: ekopyro@gmail.com
1.1. This Complaints Procedure governs the rights and obligations of the seller Nexo Trading s.r.o., Company ID: 23521589, registered office: Bezručova 204/21, 737 01 Český Těšín, Czech Republic (hereinafter referred to as the “Seller”) and the buyer (hereinafter referred to as the “Buyer”) when exercising rights arising from defective performance of goods ordered through the e-shop www.ekopyro.eu.
1.2. This Complaints Procedure has been prepared in accordance with the applicable legal regulations of the Czech Republic, in particular:
a) Act No. 89/2012 Coll., the Civil Code (§ 1914 et seq.),
b) Act No. 634/1992 Coll., on Consumer Protection,
c) Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), where personal data are processed,
d) other applicable legal regulations relating to product safety and electronic commerce.
2.1. The Buyer may exercise rights arising from defective performance within 24 months from receipt of the goods; this period is extended by the time during which the goods were under repair by the Seller.
2.2. The period begins on the day the goods are delivered to the Buyer, unless agreed otherwise.
2.3. The Buyer is obliged to file a complaint without undue delay after discovering the defect.
2.4. In the case of entrepreneurs, the time limits may be adjusted according to the agreement of the contracting parties and the applicable provisions of the Civil Code (§ 2161).
3.1. A complaint may be submitted in writing or electronically:
a) in person or by post to: Bezručova 204/21, 737 01 Český Těšín,
b) by e-mail: ekopyro@gmail.com.
3.2. The Buyer is obliged to provide:
a) identification details (name, address, Company ID/VAT ID if an entrepreneur),
b) order number and date of receipt of the goods,
c) description of the claimed defect and the circumstances of its discovery.
3.3. The Buyer is responsible for the accuracy and completeness of the information provided in the complaint and bears the risk of delay caused by incorrect delivery.
4.1. The Buyer is obliged to:
a) provide proof of purchase (invoice, tax document, warranty certificate),
b) submit the claimed goods including all accessories and packaging,
c) prepare a detailed description of the defect, including a photograph if relevant,
d) handle the goods safely and in accordance with the manufacturer’s instructions.
4.2. Before sending the claimed goods, it is recommended to contact the Seller to agree on safe transportation methods.
4.3. The Buyer is obliged to ensure safe packaging of the goods to prevent further damage during transport.
4.4. Upon receipt of the shipment from the carrier, the Buyer must check the condition of the packaging; in case of damage, a damage report must be drawn up and the Seller informed.
5.1. The Seller shall issue written confirmation of receipt of the complaint, including:
a) product identification,
b) date of receipt of the complaint,
c) description of the claimed defect,
d) requested method of complaint resolution.
5.2. The confirmation shall be delivered to the Buyer electronically or in another agreed form.
6.1. The Seller shall decide on the complaint without undue delay, no later than 30 calendar days from receipt of the complaint.
6.2. The Buyer shall receive written information about the outcome, method of resolution and any repairs carried out.
6.3. If the Seller does not extend the period and fails to resolve the complaint in time, the Buyer has the right to replacement of the goods or withdrawal from the purchase contract.
6.4. In the case of complex complaints, the Seller is obliged to inform the Buyer about the progress of the procedure and the estimated time of resolution.
7.1. Complaints apply only to unused pyrotechnic products.
7.2. A complaint regarding a malfunctioning product is possible only on the basis of photographic documentation taken from a safe distance:
a) product malfunction,
b) condition of the ignition part (burnt fuse),
c) date the photograph was taken,
d) identification of the claimed product.
7.3. The Buyer is obliged to comply with the instructions for use and disposal stated on the packaging.
7.4. Use of pyrotechnics contrary to the instructions or legal regulations is prohibited and excludes the right to make a complaint.
8.1. The right to claim shall expire if:
a) the goods have been subject to normal wear and tear,
b) the goods were damaged by improper handling or excessive load,
c) the goods were damaged by natural events (e.g. water, fire),
d) the goods were used contrary to the manufacturer’s instructions.
8.2. The Seller is obliged to provide written justification for rejecting the complaint.
9.1. The Buyer is entitled to reimbursement of necessary costs associated with a justified complaint, in particular the cost of transporting the goods.
9.2. In the case of an unjustified complaint, the Buyer is not entitled to reimbursement of costs.
10.1. The Seller archives all complaint reports and documentation in electronic form in accordance with the Accounting Act.
10.2. The Buyer has the right to access documentation relating to their complaint.
11.1. The Buyer is informed that personal data provided in connection with a complaint are processed solely for the purpose of handling the complaint and in accordance with GDPR.
11.2. The Buyer has the right to:
a) access their data,
b) rectify inaccuracies,
c) erasure of personal data if no longer necessary for contract performance,
d) object to processing.
The Seller processes the Buyer’s personal data only to the extent necessary for the conclusion and performance of the Purchase Contract, including delivery of goods, handling complaints, accounting and fulfilling obligations arising from legal regulations. Processing is carried out in accordance with GDPR (EU) 2016/679 and Act No. 110/2019 Coll., as amended, and other applicable personal data protection regulations.
The controller of personal data is Nexo Trading s.r.o., registered office: Bezručova 204/21, 737 01 Český Těšín, Company ID: 23521589. Contact details: e-mail and registered office address stated on the website of the online store.
Personal data means information relating to an identified or identifiable natural person, such as name, e-mail, address, bank account number, order details or other characteristics enabling identification.
The Seller processes the Buyer’s personal data mainly for:
a) conclusion and performance of the Purchase Contract;
b) recording and delivery of ordered goods;
c) issuing tax documents and accounting purposes;
d) communication with the Buyer regarding orders, complaints and inquiries;
e) compliance with legal obligations towards public authorities;
f) marketing purposes (sending commercial communications or newsletters) only if the Buyer has given separate, voluntary and explicit consent.
Processing is based on:
a) necessity for performance of the Purchase Contract;
b) compliance with the Seller’s legal obligations;
c) explicit consent of the Buyer, where required;
d) the Seller’s legitimate interest, provided such processing does not conflict with the rights of the data subject.
The Buyer has the following rights under GDPR:
a) right of access to personal data;
b) right to rectification of inaccurate or incomplete data;
c) right to erasure (“right to be forgotten”) where data are not necessary for contract performance or legal obligations;
d) right to restriction of processing;
e) right to object to processing;
f) right to data portability;
g) right to lodge a complaint with a supervisory authority.
The Seller adopts technical and organizational measures to protect personal data against unauthorized or unlawful processing, loss, destruction or accidental disclosure.
Detailed information on personal data processing, including categories of data, purposes, legal bases, retention periods, recipients and methods of exercising rights, is set out in the Privacy Policy / GDPR published on the website of the online store and available to the Buyer prior to conclusion of the Purchase Contract.
By providing personal data, the Buyer consents to their processing to the extent and for the purposes specified above and in the Privacy Policy, unless the processing is based on another legal ground than consent.
a) The Buyer may voluntarily and explicitly grant consent to receive commercial communications (e.g. e-mail, SMS, other communication channels) for marketing of the Seller’s goods, services or other offers. Consent is based on the opt-in principle and is granted by explicitly ticking the relevant box during registration, ordering or via the newsletter subscription form, subsequently confirmed by clicking a verification link (double opt-in).
b) By granting consent, the Buyer agrees to the processing of personal data exclusively for the purpose of sending commercial communications and related marketing communication by the Seller or authorized entities in accordance with legal regulations.
c) These provisions do not apply to necessary messages related to performance of the Purchase Contract (order confirmations, delivery information, invoices, etc.).
d) The Buyer may withdraw consent to receive commercial communications at any time free of charge, e.g. by clicking the “unsubscribe” link or sending a request to the e-mail address specified in the Privacy Policy.
a) By using the website www.ekopyro.eu, the Buyer agrees to the storage and use of cookies and similar technologies to the extent and under the conditions set out in these Terms and Conditions and the Privacy Policy.
b) Explicit consent is required especially for cookies that are not necessary for the technical operation of the website (analytical, advertising, marketing).
c) The Buyer may withdraw consent at any time by changing browser settings or via cookie management on the website.
d) The Seller informs about cookie categories, purposes of their use and options for exercising rights in a separate section of the website.
Unless agreed otherwise, written communication shall be delivered via:
a) e-mail;
b) personal delivery;
c) postal services.
Delivery shall be deemed completed:
a) in the case of e-mail, at the moment of receipt on the recipient’s server;
b) in the case of postal mail, upon receipt by the addressee or authorized person;
c) also in the case of uncollected mail after expiry of the 10-day storage period.
Documents delivered to the Seller shall be sent to the address stated in the Terms and Conditions or another notified address.
The Buyer is responsible for the accuracy and completeness of delivery details.
The Seller is authorized to sell goods on the basis of a valid trade license. Consumer protection supervision is carried out by the Czech Trade Inspection Authority, and personal data protection supervision is carried out by the Office for Personal Data Protection.